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Best Pak Company / eBurlap Our postal address is We can be reached via e-mail at
info@bestpakcompany.com Warranty & Limitation of Liability: We adhere to the policies of each original manufacturer that we represent (their individual policies are available). Their warranty will supersede this one when in conflict. In most cases our products are warranted for a period of one year from the date of shipment to be free from defects in material and workmanship under correct use, normal operating conditions, and proper application. Our burlap products will degrade over time since they are made of a natural fiber. We make every attempt to maintain a new inventory of burlap (90 days) and will not accept retuns older than 60 days in in us-used condition. Normal obligation under the warranty shall be limited to the repair of exchange at our and / or the manufacturers option. FOB the manufacturer or our place of business if the product or part proves to be defective as provided herein. We reserve the right to inspect the product at the Buyer's location or require it to be returned freight prepaid to our specified location for inspection. The warranty does not extend to goods damaged, or subject to accident, abuse or misuse after shipment from the original manufacturer, nor to goods altered or repaired by anyone other than a authorized representative. The buyer or user shall not alter, modify, or use a product for anything other than its intended function. We or the manufacturers we represent shall not in any way be responsible for the consequences of any such alteration, modification or misuse. We make not express warranties other than those which are specifically described herein and by our manufacturers. This warranty is expressly in lieu of all other warranties, express or implied. There are no implied warranties or merchantability or fitness for a particular purpose. This warranty states our and our manufacturers entire and exclusive liability, and buyers exclusive remedy for any claim for damages in connection with the sale or furnishings of our products, their design, suitability for use, installation or operation or for any claimed defects therein. We or our manufacturers will in no event be liable for incidental of consequential damages whatsoever, not for any sum in excess of the price for the goods for which liability is claimed. Returns: We and our manufacturers ship only first-quality merchandise after thorough inspection in strict compliance with customer orders. Returned items must have a written statement describing the reason for return. All returns must have prior written factory approval and a Return Aurthorization Number. Returns made otherwise may not be accepted at the receiving point and may result in customer liability for carrier storage charges and damages. Authorized returned merchandise will be subject to a 25% restocking charge (based on list price) plus applicable freight charges. The buyers return authorization will contain instructions regarding disposition and shipping address to be used for the returned merchandise. Payment Terms: Terms are net 20 days with approved credit. MasterCard, Visa, Wire Transfers are accepted or payments thru PayPal. Quoted freight rates or delivered prices are for the continental United States only. Shipments will be invoiced at prices in effect on the date of invoice, and any unpaid balance shall be subject to a late charge of 1.5 percent per month thereafter. Minimum order policy is normally $75.00, replacement parts $30.00. Some product lines will be different. Freight: Shipments are made FOB origin unless otherwise quoted. merchandise is shipped either FOB origin Freight collect, FOB origin freight prepaid and added to the customer invoice. Freight Claims: It is the receiving party's responsibility to make the proper notations on freight bills at the time of receipt of a "short shipments" or damaged merchandise. It is also the receiving party's responsibility to initiate all claims with the delivering carriers, and follow up on such claims until a satisfactory settlement is made with the said carrier. We or our suppliers are not responsible for short shipments due to loss by the carrier and / or damage in transit. |
